Index of /pub/itil
Name
Last modified
Size
Description
Parent Directory
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itil-v3-process-model.pdf
2010-01-28 14:55
2.6M
The Art of Stress free IT service mgt - second edition.pdf
2010-01-28 14:55
1.5M
The_S7ven_Sources_of_Problems_2009.pdf
2010-01-28 14:55
1.0M
ITIL_At_A_Glance.pdf
2010-01-28 14:55
804K
itSMF_ITILV3_Intro_Overview_0.pdf
2008-08-28 15:14
646K
ITILV3_Intro_Overview.pdf
2010-01-28 14:55
646K
ITSMITIL.pdf
2010-01-28 14:55
253K
introduction_itil_process_map_v3.pdf
2009-08-20 20:40
214K
ITIL Foundation Version 3.pdf
2010-01-28 14:55
207K
SLAtemplate_2009-04-02.doc
2010-01-29 11:27
164K
ITIL-V3-Service-Operation-Mindmap.pdf
2010-01-28 14:55
154K
ITIL-V3-Service-Transition-Mindmap.pdf
2010-01-28 14:55
150K
ITIL-V3-Service-Strategy-Mindmap.pdf
2010-01-28 14:55
144K
ITIL-V3-Continual-Service-Improvement-Mindmap.pdf
2010-01-28 14:55
142K
ITIL-V3-Service-Design-Mindmap.pdf
2010-01-28 14:55
142K
ITILv3TheMap_Application.png
2010-01-29 11:27
91K
ITILv3TheMap_Technical.png
2010-01-29 11:27
88K
ITILv3TheMap_ITOperations.png
2010-01-29 11:27
88K
ITILv3_TheMap_ServiceDesk.png
2010-01-29 11:27
83K
SLAmatrix_2009-04-02.xls
2010-01-29 11:27
26K